Sistem Pelayanan, Fasilitas Fisik dan Informasi Obat terhadap Kepercayaan Pasien Rawat Jalan di RSUD Jatisari Kabupaten Karawang

Abstract

This study aims to evaluate the service system, physical facilities and drug information affecting outpatients' trust in Jatisari Hospital, Karawang Regency. Patient trust is an important factor in maintaining long-term relationships between patients and health service providers. The method used is a quantitative approach with path analysis techniques to determine the direct and indirect relationships between variables. Data were collected through questionnaires and interviews with outpatients and their families as respondents. The results of the study showed that simultaneously, the service system, physical facilities and drug information had a significant effect on patient trust. Partially, the three variables also had a significant positive effect. A fast and efficient service system, comfortable and adequate physical facilities, and clear and communicative drug information have been shown to increase patient trust in services at Jatisari Regional Hospital. The implications of this study provide recommendations to the management of Jatisari Regional Hospital to continue to improve the quality of services oriented towards patient trust, through improving the service system, improving physical facilities and optimizing the role of pharmacists in providing drug information. This study is expected to be a practical and academic contribution in the development of health service quality management at Jatisari Regional Hospital, Karawang Regency.